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Welcome
- What is the Grow Sensor?
- What does the Grow Sensor measure?
Getting started
How do I onboard my Grow Sensor?
How do I hang my Grow Sensor in my environment?
How do I set up my leaf temperature sensor?
*To do* - How do I set up my substrate probe?
How do I charge my Grow Sensor?
How do I use the Grow Sensor App?
The Grow Sensor
Does the Grow Sensor log data offline?
Will the sensor inform me if the WIFI connection fails?
Why does the Grow Sensor’s LED flash green periodically?
Why is the Grow Sensor light flashing red when onboarding?
The Grow App
- How do I use the Grow dashboard?
How do I use the Grow graphs?
How do I set my grow’s night and day photoperiods?
How do I set limits and alerts for graphs?
Substrate probes
- What soil probes are compatible with the Grow Sensor?
Which sensors should I purchase?
What do the substrate probes measure?
Can I change my substrate type in the Grow App?
*To do* How do I use the Grow soil probe adapter cable and connect my sensor?
How many substrate probes can i use with the Grow Sensor?
How do I position my soil probe for my pot size?
My VWC reading is too low or high, help!
*To do* How do I crop steer?
App settings
- How can I change my account email?
How can I change my account password?
*To do* Can I check the timezone in my app?
How can I change the measurement units in the app?
How do I access the API?
*To do* How do I link the Grow Sensor with Home Assistant
Do you have team Grow account access?
How can I opt in to test latest beta software and updates?
Making a purchase
- What are my payment options?
*TBC* Are there any additional fees for certain payment methods?
Do you offer financing or instalment payment options?
Is my payment information secure?
Can I split my payment between multiple methods?
Do you offer any discounts or promotions on the Grow Sensor?
Can I cancel or change an order?
How can I be notified when the Grow Sensor is back in stock?
Are there any quantity limits for purchasing the Grow Sensor?
Returns and refunds
- Do you have a warranty?
Do you have a satisfaction guarantee?
Do you have a returns and refund policy?
What are the returns conditions?
Can I return a Grow Sensor that has been opened or used?
What do I need to include when returning the Grow Sensor?
What should I do if I receive a damaged or defective Grow Sensor?
- Do I need to provide evidence of the damage when requesting a return?
Can I return or exchange a damaged or defective Grow Sensor?
Will the shipping costs be refunded?
Will I be reimbursed for shipping if I return a damaged or defective Grow Sensor?
Does it cost to make a return?
Do I need to pay for shipping when sending back a return?
How can I return the Grow Sensor?
When will I receive my refund?
What can’t I return?

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What should I do if I receive a damaged or defective Grow Sensor?

If you receive a damaged or defective Grow Sensor, please contact us immediately at support@growsensor.co.

To help us resolve the issue quickly, include the following in your email:

Your order number
A brief description of the issue
Photos or videos showing the damage or defect

We’ll assess the situation and either arrange a replacement or provide a full refund under our 365-day limited warranty.

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Last updated 5 days ago